At NA Retail, we are committed to ensuring your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

Returns:

a. Eligibility:

  • To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.

b. Timeframe:

  • You have 7 days from the date of receipt to initiate a return.

c. Non-Returnable Items:

  • Certain items, perishable or consumable, are not eligible for return.

Refunds:

a. Processing Time:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-14 days.

b. Refund Method:

  • Refunds will be issued using the original payment method. If the original method is unavailable, an alternative method will be used.

Exchanges:

a. Product Exchange:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us promptly.

Shipping Costs:

a. Return Shipping:

  • You will be responsible for paying your shipping costs for returning items. Shipping costs are non-refundable.

b. Incorrect or Defective Items:

  • If you receive an incorrect or defective item, NA Retail will cover the return shipping costs.

How to Initiate a Return:

a. Contact Us:

  • To initiate a return, please contact our customer support team at naretailllc@gmail.com with your order number and details of the item you wish to return.

b. Return Authorization:

  • Our customer support team will provide you with a return authorization and instructions on where to send the item.

Cancellations:

a. Order Cancellation:

  • Once an order is placed, it cannot be canceled. Please review your order carefully before confirming the purchase.

Contact Us:

a. Questions:

  • If you have any questions regarding our Return and Refund Policy, please email us at: naretailllc@gmail.com

By purchasing NA Retail, you acknowledge and agree to the terms of this Return and Refund Policy.

Thank you for choosing NA Retail!